Returns & Exchanges
At Newlands Garden Centre, we want you to be completely satisfied with your purchase. If you are not happy with your home or garden items, you can return them within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in a resaleable condition to avoid any delays in processing.
Ship to Newlands
Affix the provided return label to your package and drop it off at your nearest authorized courier location, or arrange for a collection if returning large garden furniture.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing